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WEB AND CATALOG RETURN POLICY

FREE STANDARD SHIPPING ON ORDERS $99+ & FREE EXCHANGES


PLEASE NOTE THAT ALL SALE SHOES PURCHASED ON SHOERACK.MARMISHOES.COM, OUR CLEARANCE SITE,
ARE A FINAL SALE AND NON-RETURNABLE STARTING 2/9/2019 UNTIL 3/1/2019

SALE SHOES PURCHASED ON MARMISHOES.COM ARE RETURNABLE AND DO NOT APPLY TO THE FINAL SALE
POLICY

Marmi offers the following types of shipping within the United States:

STANDARD SHIPPING

- FREE on all orders $99+
- Orders with a subtotal (total before tax and shipping) below $99 will have a $5 shipping
charge and arrive within 5-7 days
- Please allow for 10+ days for delivery in Alaska and Hawaii. Expedited shipping
is currently not available for Alaska and Hawaii. 

EXPEDITED SHIPPING

-  2nd day expedited shipping is available for a flat rate of $15
- Expedited orders will ship the next business day
- Depending on the time of day the order is placed and where the
items will be shipping from, some expedited orders may arrive on the
3rd busines day. If an order is placed on Friday, Saturday or Sunday, it will
ship on Monday. 

Please note that delivery for expedited shipments is unavailable
on Saturdays.



SHIPMENS TO P.O. BOXES

- In order to ensure accuracy, we kindly ask you to place your order
over ther the phone by calling our customer service at 1-800-966-2764
when shipping to a P.O. box (or use a physical address instead).

We ship to P.O. boxes for orders shipped from our warehouse. Orders
shipping from our retail stores do not ship to P.O. boxes. 

Please note that all orders shipping to a P.O. box are shipped
through USPS and will
not receive a tracking number or a
return label. 

SHIPMENTS TO U.S. TERRITORIES

- Shipments to U.S. Territories are $20
- Expedited shipping is currently unavailable
- Please allow for 10+ days for delivery


INTERNATIONAL SHIPPING

As of February 21, 2019, we are discontinuing our international
shipping service. We apologize for the inconvenience.

PLEASE NOTE:

Most orders ship via Fedex within 3 business days. Orders are shipped out on business days (Monday-Friday,
excluding federal holidays). No delivery on Sundays.

We make every effort to ship your entire order together.

We currently charge sales tax to the following states: Alabama, Arizona, California, Florida, Georgia, Illinois, Louisiana,
Maryland, Michigan, Missouri, New York, North Carolina, Oklahoma, Tennessee, and Texas.

Any shipping promotions only apply to orders to the continental United States. 

RETURNS & EXCHANGES

We will gladly offer a refund or exchange your items if they are returned within 30 days of purchase in an unworn, original condition.

All online and catalog orders will come with a pre-paid return label in the box (with the exception of orders shipped
to P.O. boxes, see "Shipping to P.O. Boxes" section above for details). To return, place the pre-paid label on
the outside of the shipping box and drop off your return at any Fedex ground location.

All returns incur a $7.50 charge when the pre-paid label is used, this charge will be deducted from your refund when we receive
your return. Exchanges are always free.

If you receive your order in separate packages, you can still send back all your items in one box, using just the one pre-paid label
provided.

If you prefer, you can also purchase your own return label using your preferred shipping method. 

Returns should be sent to:

Marmi - Returns
460 Rudder Road
Fenton, MO 63026

* Please note that when returning orders using your own shipping label, we require a copy of your
receipt or order confirmation to be included in the box as we need your contact information to process
your return. All return shipping costs must be paid by the customer when not using our pre-paid return labels.

Orders marked FINAL SALE are not eligible for exchanges/returns.


RETURNING ONLINE/PHONE ORDERS TO MARMI RETAIL STORES

Regular price orders, purchased online or by phone through our catalog department, can be
returned or exchanged at our retail stores. Retail stores cannot accept returns on sale/clearance merchandise.

Store Return Policy: Click Here

Return/Exchange Form: Click Here

Proud Seller of

  • Vaneli
  • Sesto Meucci

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